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Privacy Policy

THEHOOLYTEAM (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.thehoolyteam.com.au] (the “Site”), make purchases, or interact with us. Please read this policy carefully to understand our practices regarding your personal information. By using our Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information when you interact with us or use our Site.

a. Personal Information:

  • Account Registration: Name, email address, phone number, shipping and billing addresses, and payment details (processed securely).

  • Contact Forms/Customer Service: Name, email, phone number, and any other details you provide.

b. Non-Personal Information:

  • Technical Data: IP address, browser type, device information, operating system, and usage data.

  • Cookies and Tracking: Data collected through cookies, pixels, and similar technologies to enhance your browsing experience (see Section 6 below).

2. How We Use Your Information

We use your information for the following purposes:

  • To improve the user experience: Enhancing our website, personalising your shopping experience, and understanding user behaviour.

  • I am here to communicate with you: I am responding to inquiries.

  • Marketing: Providing updates, promotions, or offers (with your consent).

  • Security: Protecting our Site from fraud, unauthorised access, and misuse.

3. How We Share Your Information

We may share your personal information under the following circumstances:

  • Service Providers: With third-party partners who help us process payments, ship products, and manage marketing campaigns.

  • Legal Requirements: If required to comply with legal obligations, court orders, or investigations.

  • Business Transfers: In the event of a merger, sale, or transfer of assets, your information may be part of the transaction.

  • With Your Consent: If you authorise us to share information for any other purpose.

We do not sell or rent your personal data to third parties for their direct marketing purposes.

4. Third-Party Links and Services

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third parties. We encourage you to read their privacy policies before sharing personal information.

5. Data Security

We implement appropriate technical and organisational measures to safeguard your personal information from unauthorised access, misuse, or disclosure. While we strive to protect your data, no method of transmission over the internet is 100% secure. Please protect your account credentials and report any unauthorised activity immediately.

6. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to improve your browsing experience, analyse site traffic, and personalise content and ads. You can manage your cookie preferences through your browser settings.

Types of cookies we use include:

  • Essential Cookies: These are required for the Site to function properly.

  • Performance Cookies: Help us analyse and improve performance.

  • Marketing Cookies: Track user activity for targeted advertisements.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to the personal data we hold about you.

  • Correction: Update or correct inaccuracies in your information.

  • Deletion: Request deletion of your personal information (subject to legal obligations).

  • Opt-out: Unsubscribe from marketing communications.

To exercise these rights, please contact us at hooly@freedomproperty.com.au.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 13 (or equivalent minimum age in your jurisdiction). We do not knowingly collect personal data from children. If we learn we have collected such data, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

THEHOOLYTEAM
Email: hooly@freedomproperty.com.au
Address: 65 Beveridge Rd, Thornlands QLD 4164